Contact Us
To Place an Order:
Please call a friendly Bear Counselor at 1-800-829-BEAR (2327). We are available 7 days a week for 24 hours each day.
For Customer Service Inquiries:
Please call 1-800-988-8277. Our customer service representatives are available Monday through Friday, 9am - 9pm EST.
You may also fax your inquiries to 1-802-985-1311
Order Tracking
Click here to track the progress of your order, then enter your tracking number.
Mailing Address:
Please mail returns to:
The Vermont Teddy Bear Company
Attn: Returns/Exchanges
6655 Shelburne Road
Shelburne, VT 05482
For Our Administrative Office:
Office Telephone: 1-802-985-3001
Office Fax: 1-802-985-1304
Company Mailing Address
For general correspondence and deliveries:
The Vermont Teddy Bear Company
6655 Shelburne Road
Shelburne, VT 05482
Our Factory Tour and Retail Store
Tours and Special Events Hotline: 1-802-985-3001
Donation Hotline
One month advance notice required for donation requests.
Phone: 1-802-985-1365
Contact Us Electronically:
You may also use the form below to contact us.